Contact - Shipping

Countries we ship to - Australia, Austria, Belgium, British Indian Ocean Territory, Bulgaria, Canada, Denmark, Finland, France, France Metropolitan, Germany, Greenland, Hong Kong, Iceland, Ireland, Japan, Monaco, Netherlands, Netherland Antilles, New Zealand, Norway, Puerto Rico, Singapore, Sweden, Switzerland, United Arab Emirates � Dubai, United Kingdom, United States, US Minor Outlying Islands, Virgin Islands (British), Virgin Islands (U.S.). See below for shipping fees.

Your billing address and phone number on your order need to match your bank credit card information. Fraudulent order information automatically cancels orders with no further communication.

Credit card approval must be received prior to processing. You will receive a confirmation email from Skin911 upon receipt of order.

30 day return policy. Please, note each product description as some products are non-returnable. Your credit card will be refunded within 24 hours after receiving the item for the purchase amount, not including shipping. Return shipping address other mail is not received: Skin911, P.O. Box 698, Lincoln, CA 95648. Toll Free Telephone 866 � 376 � 7546 (SKIN) SECURE ON LINE ORDERING Orders are shipped within 1-2 business days after the order is received by United States Postal Service, 3 Day Priority Mail in the United States and international orders either Global Priority 7-10 day delivery or First Class Mail International Package 2-3 weeks delivery time, please allow an additional 2 weeks for customs.

Back ordered items will ship free of shipping and handling charges as soon as possible.
Continually returned items will invoke a no-sell, non-shipment status to the customer. Available samples are included with orders retail size products are not considered testers for the consumer.
We do not reship orders the customer has reported not received when the post office confirms delivery to the address with tracking number or customer has confirmed address either verbally or by email then claims address is incorrect. If you are unsure of the safety of your home delivery location select a safe deliverable address perhaps your work address.
We do not ship on or the day after major holidays New Years Eve, Christmas and Thanksgiving celebrated in the United States.

Shipping Fees

All inside United States and Virgin Islands (U.S., any state), and Puerto Rico orders are shipped ""Priority Mail", 3 day delivery time with a tracking receipt. FREE SHIPPING for orders over $100.00

under $50.00 shipping $8.00

$50.01 - $100.00 shipping $10.35

over $100.00 free shipping

Canadian orders are shipped "Global Priority" 3-4 day delivery time or "First Class Mail International Package" 2-3 week delivery time, please allow an additional 2 weeks for customs.FREE SHIPPING for orders over $100.00

under $50.00 shipping $22.00

$50.00 to $100.00 shipping $27.00

over $100.00 free shipping

All International orders are shipped either �Global Priority� 7-10 day delivery or "First Class Mail International Package" 2-3 weeks delivery time, please allow an additional 2 weeks for customs. FREE SHIPPING for orders over $300.00

under $50.00 shipping $28.50

$50.00 to $100.00 shipping $32.50

$100.00 to $300.00 shipping $36.00

over $300.00 free shipping

Custom fees are not included in the monetary total charged to the customer�s credit card and are paid separately by the customer after processing customs in their country.

We do not ship -

Samples unless included in an order.
To Africa, Romania, Macedonia, Belarus, Pakistan, Afghanistan, Iraq, to or surrounding countries of Russia, Ukraine, Lithuania, Egypt, Nigeria, Colombia, Malaysia, Indonesia, Argentina and Mexico.
To avoid credit card fraud and to protect consumers international orders are only shipped to the card holder's verified address after credit card authorization and traceable email address are given.
We do not accept foreign orders with a United States shipping address unless the card holder is in the US military service, US government job or may be contacted by telephone in the United States.

International orders may take 2-3 weeks; allow an additional 2 weeks for customs, no 1-day or overnight delivery.

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